Movie Palace Online Narrative Design Work

For the Movie Palace Online ARG, I was asked to do the narrative design and writing on two missions. SEE WRITING SAMPLES to read excerpts.
For one, I needed to write the in-universe emails sent to the player by Pam, a conspiracy blogger, inviting them to help her unravel a longstanding mystery. Collaborating with the creative director, I devised the narrative premise and some puzzles to be solved. To add some (on-brand) emotional weight, I let Pam be challenged by the outcome, leading her to question her antisocial conspiracy theorist way, and inching her towards redemption. See writing samples to read an excerpt.
For the second, I had to design a telephone menu maze. I went full Kafkaesque customer automated service hell for an internet service provider. Users had to explore multiple branching menus to hear details that seem at first like nonsequitors but end up being essential to procure their free trial extension.